Collision Repair FAQ
When making the collision repairs on my vehicle, can you match the paint colour?
Is it possible to have other service work done on my vehicle while it is in your shop for collision repair?
Can I get a ride home when I drop off my car?
I’m paying for my vehicle repairs directly rather than going through my insurance company. What forms of payment do you accept?
Are you an ICBC accredited facility?
What are aftermarket parts and how might they be used for collision repair?
Do you use new or used parts to repair my vehicle?
Do you guarantee the work you do on my vehicle?
The person who hit my vehicle doesn’t want to go through insurance to take care of the collision repair, what should I do?
Will the parts be ordered before I drop off my vehicle for repair?
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tips & faq
In British Columbia, you purchase your required coverages through ICBC. However, you can shop around for your optional coverages if you choose through an insurance broker or directly with the insurer themselves (e.g. Canadian Direct Insurance). Make sure you are fully covered on both your basic insurance coverage and your optional auto insurance...
Collision Repair FAQ
Yes, our paint team at Fairlane are experts in vehicle paint – types and colour. We take pride in our ability to carefully assess your paint’s finish and colour in making a terrific colour match. Our team then makes sure that the correct preparation to the vehicle’s surface is made to ensure a virtually seamless and undetectable finish is applied to the repair.
Autobody Repair Tips
We are happy to provide you with our detailed, written service contract and encourage you to know your own manufacturer’s warranty on your vehicle. You may have come in for one specific auto body repair need, however we look beyond that item to ensure the overall safe, sound running of your vehicle. We should look beyond what you came to us for – that’s our job.
Auto Glass Repair Tips
Keep your distance: Rocks often get kicked up by vehicles we are following. Many glass repairs are precipitated by flying objects off of a vehicle driving in front of you. If you keep your distance when following vehicles, your reaction time is significantly improved when this does occur and gives you more opportunity to avoid the flying object.